mirpur1 | Privacy Policy — How We Protect Your Data

1 Introduction

Welcome to mirpur1. We believe that protecting each user's personal information is our highest responsibility. This Privacy Policy explains what information we collect when you use the mirpur1 platform, how that information is used, and how securely it is stored.

Mirpur1 is a trusted online gaming and Sports Betting platform in Bangladesh. Our goal is to provide you with a safe, transparent, and enjoyable gaming experience. This Privacy Policy is part of that commitment — because your trust means everything to us.

By continuing to use this site, you agree to the terms of this Privacy Policy. Please read the full document carefully. If you have any questions, reach out to our support team — we're ready to help you with everything.

This Privacy Policy applies solely to the mirpur1 platform. Reading it alongside our Terms & Conditions will give you the full picture. For more details, visit the Terms & Conditions View page.

2 What Data We Collect

Mirpur1 collects certain information to deliver its services smoothly and improve the user experience. A breakdown by category is provided below:

Data Type	Example	Requirements
Identity Information	Full name, date of birth, national ID number	Mandatory
Contact information	Mobile number, email address	Mandatory
Financial Information	BKash/Nagad number, transaction history	Mandatory
Technical Information	IP address, device information, browser type	Automatic
Usage data	Gaming history, betting records, login times	Automatic
Location Data	City, country (IP-based)	Automatic

Beyond the information listed above, mirpur1 does not collect any additional personal data. We only collect what is genuinely necessary to deliver our services.

3 How information is collected

Mirpur1 collects information through a number of methods. Each is explained in detail below:

Collected Directly

You voluntarily provide information when filling out the registration form.
When submitting a copy of your ID for account verification.
Information provided when contacting customer support.
Financial information provided at the time of payment.

Automatic Collection

Through cookies and tracking technologies while browsing the platform.
Device and network information collected at the time of logging into the app or website.
Log records of betting and gaming activity.

Mirpur1 will never ask for your password, OTP, or full payment details over a phone call or email. If anyone requests this information, please contact our support team immediately.

4 How We Use Your Information

Mirpur1 uses the collected information for the following purposes only. It is not used for anything beyond what is listed below:

To create and manage your account and verify your identity.
To deliver betting, gaming, and payment services without interruption.
To process deposit and withdrawal transactions.
To detect fraud and ensure account security.
To provide customer support and resolve issues.
To send you relevant offers and promotions based on your preferences.
To improve platform performance and enhance the user experience.
To comply with legal and regulatory obligations.
To monitor responsible gaming and identify at-risk behavior.

You can opt out of marketing emails or SMS at any time. Simply contact customer support or click the "unsubscribe" link at the bottom of any email.

5 Data Sharing Policy

Mirpur1 never sells your personal data or shares it with advertisers. However, limited information may be shared in certain specific circumstances:

Your information may be shared when:

Payment processing: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process a transaction.
Legal obligation: We may be required to disclose information in response to a court order or a lawful request from a government authority.
Security investigations: When cooperating with law enforcement agencies investigating fraud, money laundering, or other criminal activity.
Technology service provider: Server hosting or cybersecurity providers, operating under strict confidentiality agreements.

Your personal data is never shared with any third party beyond the reasons stated above. This is a firm commitment by mirpur1.

6 Cookies Policy

The mirpur1 website stores cookies in your browser. Cookies are small data files that help improve your browsing experience.

Cookie Type	Purpose	Duration
Essential Cookies	Maintaining login sessions and security tokens	Deleted at end of session
Functional Cookies	Remembering language preferences and UI settings	1 Year
Analytics cookies	Page views, user behavior analytics	30 Days
Security Cookies	Suspicious Login Detection	90 Days

You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.

7 Data Security Measures

Mirpur1 follows the highest industry standards to protect your data. Our security infrastructure is continuously updated and improved.

All data transfers are secured with 256-bit SSL/TLS encryption.
Passwords are stored in hashed form — no one can view them in plain text.
Two-Factor Authentication (2FA) is available for added account security.
Firewalls and intrusion detection systems are active at our data centers.
Suspicious logins and transactions are automatically detected and blocked.
Regular security audits and penetration testing are conducted.
Data backups are stored in encrypted form across multiple servers.

A significant part of your security is in your own hands. Use a strong password, avoid logging in over public Wi-Fi, and never share your account details with anyone.

8 Your data rights

As a mirpur1 user, you have the following rights over your personal data. Contact customer support to exercise any of these rights.

Right to Access Your Data

You may request to know what information we hold about you.

Right to Correction

You can let us know if any of your information is incorrect or out of date.

Right to erasure

You can request that your data be deleted after your account is closed.

Right to restrict processing

You can request that your data not be used for specific purposes.

Right to Data Portability

Let us know if you would like your data exported in a readable format.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

9 Data Retention Period

Mirpur1 does not store your data indefinitely. Specific retention periods are defined for each type of information:

Account information: For the duration of active account use and for 5 years after closure (as required by law).
Transaction records: Up to 7 years, in accordance with financial regulatory requirements.
Gaming history: Up to 2 years after account closure.
Customer support correspondence: Up to 3 years, for quality control and training purposes.
Cookies & Log Data: Automatically deleted within 30 to 90 days.
Identity verification documents: Securely retained for up to 3 years following verification completion.

Once the retention period ends, your data is securely destroyed or fully anonymized so you can no longer be identified in any way.

10 Contact Us

If you have any questions, complaints, or requests to exercise your data rights regarding our Privacy Policy, please get in touch. Our team is always ready to assist you in Bengali.

Email: support@mirpur1.net
Support hours: 7 days a week, 24 hours a day
Language support: Bengali & English
Response time: typically within 24 hours

This Privacy Policy was drafted in Bengali. In the event of any ambiguity arising from a translation, the Bengali version shall be considered final. Any changes to the policy will be communicated to your registered email address.

Mirpur1 Privacy Policy — Your Data Is Safe with Us

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